10.2 In writing or in discussion with your group, answer the following questions about each situation:

a. What, exactly, triggered your emotion in this situation?

b. What impact did your emotions have on the outcome of the situation? Consider how your emotions affected you, others, and the general outcome of the situation. (Was it positive or negative?)

c. What strategies did you use to deal with the emotion?

d. What other strategies could you have used to deal with the emotion?