a. People welcome change for the better.

b. Even if change is for the better, people will resist it. _____

After you have circled the letter, indicate how certain you are of your choice by writing 1, 2, 3, or 4 on the line following each item according to the following procedure.
• Place a “1” if you are very uncertain that your choice is correct.
• Place a “2” if you are somewhat uncertain that your choice is correct.
• Place a “3” if you are somewhat certain that your choice is correct.
• Place a “4” if you are very certain that your choice is correct.