Think of a reasonably important nonprogrammed decision you made recently.

Did you employ an approach similar to the decision-making process outlined in Exhibit 14.2? How good was your decision? Could it have been improved by using the decision-making process? Explain.

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EXHIBIT 14.2 The Rational Decision-Making Process Revise Revise Establishing specific goals and objectives and measuring results Problem identification and definition Establishing priorities Revise Consideration of causes Revise Development of alternative solutions Revise Evaluation of alternative solutions Revise Solution selection Revise Implementation Revise Follow-up