1. How would you describe the personality of Tony Hsieh?
2. What personality characteristics are deemed to be desirable in a Zapponian? Why are these characteristics desirable?
3. Zappos is viewed as a great place to work. In your opinion, what would make Zappos a great place to work?
4. Referring to your response to question 3, use ideas about attitudes, emotions, and ethics to explain what your reasons mean from a conceptual perspective.
5. Referring to your response to question 3, use ideas about motivation to explain what your reasons mean from a conceptual perspective.
6. Referring to your response to question 3, use ideas about learning and performance management to explain what your reasons mean from a conceptual perspective.
7. Do you think Zappos is a stressful or relatively stress-free work environment? Explain your answer.
8. Given the expectations that the company has for Zapponians, is this a company for which you would like to work? Why or why not?