Adjusting Attitudes a. How listening, coaching, and providing feedback are the tools for attitude change. b. Role-play
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Adjusting Attitudes
a. How listening, coaching, and providing feedback are the tools for attitude change.
b. Role-play to practice how to use coaching and provide feedback with staff.
c. Identify payoffs and rewards.
Participants learn how to use open-ended questions, active listening, and tactful confrontation to address attitude problems in the workplace.
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