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business
organizational behavior

Questions and Answers of Organizational Behavior

1. Assume that the training period for the new job setup has just begun. What change do you predict in the level of output of the painters? Why? (increase, decrease, stay the same)2. What other
Think of a reasonably important nonprogrammed decision you have made recently. Did you employ an approach similar to the decision-making process outlined in Exhibit 14.2? How good was your decision?
To what degree do companies have an obligation to provide financial education programs to alleviate employees’ stress? Explain your answer.Referring back to Exhibit 9.2, to what degree do you think
In your opinion, at what point does "fine-tuning" evaluations become unacceptable distortion?
1. Is it fair for organizations to require minimum scores on standardized tests such as the SAT? Why or why not? 2. As a recruiter choosing between two individuals with different SAT scores, would
1. Have you ever been through a performance appraisal? Do the reactions to appraisal systems described here match your experience? Why or why not?2. What are some potential advantages of providing
Some employers chose to disclose their reasoning to applicants rejected for poor credit. Says one hiring manager, “If a credit check comes back poor, the potential employee has a week to dispute
1. Drawing from the preceding examples, what factors do you think differentiate occasions when mediation was successful and when it failed? 2. One successful mediator, Boston’s Paul Finn,
1. How can negotiators utilize conflict management strategies to their advantage so that differences in interests lead not to dysfunctional conflicts but rather to positive integrative solutions?2.
1. In coaching the applicant to request a higher salary, did the project manager work against the interests of the client organization by which he or she is employed? Why or why not?2. Could the
1. Should executives try to control projects to maintain their position of authority? Do they have a right to control projects and keep in the loop on important decisions just so they can remain in
1. One corporate spy said, “Companies do this in order to stay in front of problems.” Can you envision a business problem so dangerous that you would approve a spy mission if you were in
1. Do you think Tesla CEO Elon Musk did the right thing when he blogged about impending layoffs just before announcing them to company employees? Why or why not? Do you think employees have a
1. Which social media sources do you think are most useful for organizations to send communications to external stakeholders, like stockholders or customers? Are different social media more
1. One researcher argues that “pack behavior” comes about because it has benefits. What is the upside of such behavior?2. Shiller argues that herd behavior can go both ways: It explains the
1. Do you think that, as a manager, you would use bonuses regularly? Why or why not?2. Can you think of a time in your own life when being evaluated and rewarded on a specific goal lead you to engage
1. Do you think bus drivers should be able to take time off in return for being spit at? If so, how long do you think they should have?2. People react differently to stressful situations. One of the
Do you think the government has a legitimate role in controlling executive compensation? How might we use distributive and procedural justice theories to inform this debate?Few topics in the business
1. One article commented that college students are “frittering away their time at an astonishing rate.” Do you agree this is what the data show? Why or why not?2. Do you think students have an
1. Despite the difficulty of making predictions, many people confidently make assertions about what will happen in the future. Why do you think this is?2. What perceptual or decision-making errors
1. What are the weaknesses of using computers as decision tools? Are computers likely to have any specific problems in making decisions that people wouldn’t have?2. Do you think computer
1. What starting salary will you give Gabriel? What salary represents the minimum offer you would accept? If these two numbers are different, why? Does giving Gabriel a different number than your
In your groups, come to consensus on an answer to each of the problems below.A. A certain town is served by two hospitals. In the larger hospital, about 45 babies are born each day, and in the
After working very hard to graduate with a master’s degree, you find it difficult to find a position because the market is tight. You had an internship in the corporate office of a prestigious
Theranos prided itself on being a disruptive, innovative company. What went wrong with this? Why did it not achieve this?Theranos was a privately owned health technology corporation. It claimed to be
What factors contributed to the poor company culture at Theranos?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with tiny
What kind of loyalty should an employee owe in this situation? What actions did Theranos take that destroyed employee loyalty?Theranos was a privately owned health technology corporation. It claimed
How could a mission and vision statement have improved the behaviors at Theranos?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood
What human resource policies contributed to the problems at Theranos?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with
How did nepotism fit into Theranos’ problems? Why is this type of consensual relationship inappropriate in a firm?Theranos was a privately owned health technology corporation. It claimed to be able
You are the CEO of a 300-bed regional hospital. As is common in most rural areas, there are many migrant workers, who work for farmers and ranchers. This population often does not have legal
What leadership framework could be applied to this case?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in your market area is a surgery
How are Dr. C’s motivations contrary to the hospital’s?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in your market area is a surgery
What would you do to minimize the potential conflict in this case, yet resolve the issue?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in
What are your options and what would you recommend?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in your market area is a surgery center and
From a communication perspective, what are the basic problems in this case?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his
What communication problems emanate from the CEOs? From Leo?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he
How is feedback lacking, and what could be done to improve it?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he
How does trust, or lack thereof, affect the CEOs’ ability to communicate?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his
How did Leo express his underlying belief in theory X?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he felt
What occurred to diminish the CEOs’ job satisfaction and organizational commitment? What should Leo do to improve these?Leo was a busy man. He supervised 21 hospitals located in eight different US
How does a company’s culture affect how the individuals in the company react to bad news?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called
What ethical issues arose in this case?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken early in pregnancy, could
What subcategories of justice did or did not occur in this case?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken
How did the company’s goals contribute to the safety problems?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken
How did the company address the conflict caused by its actions?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken
How did Prospect Medical’s mission assist or harm its results?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern United States.
Can a for-profit company provide excellent patient care and still produce good profits?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern
How does the time frame a company uses for its investments influence management actions and things it emphasizes?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in
What are the differences between the business model that Prospect Medical used and that of a traditional hospital?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in
How did financial incentives overshadow Prospect Medical’s mission and standards?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern
What caused the healthcare situation to become a crisis?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed
What did the leaders do to motivate action to change?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed gridlocked:Patients
How did their change process follow the guidelines in chapter 23?Deviate from the guidelines?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most
How did Pegasus change processes to ensure effective communication?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed
How can an organization bring together diverse parties with different incentives to design a better system?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest
How did incentives motivate the actions of the company and its salesforce?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became
What principles of motivation theory exist in this case?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the
How did Purdue Pharma perceive the addiction issues, using paradigm theories?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became
What type of groupthink may have occurred within the company?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in
Point out three different ethical issues in this case.It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the
Why would a prominent consulting firm make these recommendations?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very
What are the ethical issues involved in private, physician-owned hospitals?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60
How did the organization’s mission direct its actions?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic
Which stakeholders are critical in this case?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist
What are the short-term and long-term costs to these stakeholders?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60
What effect will the new hospital have on consumers?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist
Do you think that a specialty hospital will increase or lower healthcare costs, quality, and availability to consumers in this case?The OrthoIndy website stated the following:OrthoIndy provides
How will the new specialty hospital affect nearby general hospitals?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60
What could you do to better motivate employees and physicians?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two
How would you establish your power and influence? What actions could you take?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system.
What would be your plan to address the issues?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two CEOs were from
How would you frame the ethical dilemmas here?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two CEOs were from
What are the major leadership issues facing you? What decisions need to be made? How would you make them?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility
Is it fair to distribute organs by geographic availability?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United
What should we use as the primary criteria for determining how to distribute livers and other vital organs?In the United States, organ transplants, including liver transplants, are coordinated by a
How could decisions be made more fairly?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United Network for Organ
Should joining multiple regional registries for liver transplants be allowed?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization
How do cultures affect the way organs would be distributed?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United
What were the options that the CEO could have chosen to handle the letter from the mother? What are the probable results if the CEO had taken the other options?As the CEO of the Children’s
What value resulted from taking the time to personally deliver the letter?As the CEO of the Children’s Hospital, I received a letter one day that stood out from all the rest. It was from the mother
How does this case demonstrate emotional intelligence?As the CEO of the Children’s Hospital, I received a letter one day that stood out from all the rest. It was from the mother of a five-year-old
From an ethical perspective, how could you defend these changes?How would you reply to employees who claimed they were being unjustly penalized?HealthT, a midsize for-profit hospital company, was
Would your arguments change if you considered the issue in terms of the utilitarian model? The justice model?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom
What would you do to address the potential issues in this case if you were Glen? Charlie?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its
How would the actions motivate the employees? What incentives might be needed to change behaviors?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie,
How should these decisions be made?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense
Could this be seen as an innovation?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense
Would having a group process involved in making this decision have made it more successful?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its
What was Scrushy’s leadership style?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for success.Although he
2. How did Scrushy hold power and influence in his company?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for
What was the culture in HealthSouth?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for success.Although he started
What ethical issues existed in Scrushy’s behaviors and company?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for
Holy Cross Hospital had worked with a new for-profit health management organization (HMO), FHP, in Salt Lake City for about 16 years. Although Holy Cross was a not-for-profit system with a religious
St. Mark’s came back to FHP with two surprisingly low per diem rates. The chief financial officer at St. Mark’s had realized that the 100 empty beds it had available were fixed costs and its
It did take St. Mark’s six months to shift all of the patient volume from Holy Cross. Its inpatient volumes increased from 110 to 125. The new inpatient volume brought in about $85,000 per month,
FHP had pushed for construction of a 120-bed hospital to “control” care and reduce costs for its enrollees. The hospital cost $60 million and was about 200,000 square feet. However, it had
Dan just started as the new CEO of Skyview Hospital, a 150-bed hospital in the suburbs, which is an affiliate of a large hospital system. Before agreeing to take the position, he understood that the
Dan took the next couple of months to evaluate the leadership team at the hospital. He spoke to key stakeholders and talked with and observed his leadership team. After three months, he began taking
What human resource issues are addressed in this case?You are in charge of a 310-bed hospital and have an excellent management team that has won many awards. Aside from the high operating margins, as

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