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business
organizational behavior

Questions and Answers of Organizational Behavior

Is there ever a case in which illegitimate tasks should be tolerated or “rightfully” given? Explain your answer.LO8-2
How should the criterion of “legitimacy” be determined? Explain.LO8-2
Do you think sometimes managers are justified in not taking their employee’s advice? Why or why not?LO8-2
How should managers handle their employees’dissatisfaction with not having their advice put into practice?LO8-2
Which do you think is the most effective form of employee involvement and participation (EIP)program, participative management or representative management? Is it possible to implement elements of
Can relational job design be factored into the roles carried out by the workers in food retail?LO8-2
What are some of the potential issues faced by a business looking to implement job rotation?LO8-2
Using the Job Characteristics model as a framework may identify changes that need to be made which will make the jobs in hospitality and food retail more attractive. How might this be problematic
Distinguish between the different types of groups.
Show how role requirements change in different situations.
Demonstrate how norms exert influence on an individual’s behavior.
Show how status and size differences affect group performance.
Describe how issues of cohesiveness and diversity can be integrated for group effectiveness.
Contrast the strengths and weaknesses of group decision making.
What are the different types of groups? LO9-3
What are the key components of the punctuatedequilibrium model? LO9-3
How do role requirements change in different situations? LO9-3
How do group norms influence an individual’s behavior? LO9-3
How do status and size differences affect group performance? LO9-3
How can cohesiveness and diversity support group effectiveness? LO9-3
What are the strengths and weaknesses of group(versus individual) decision making? LO9-3
It occurs to you that you can also use the fire as a distress signal. How do you form the international distress signal with fire?a. Fires in random orderb. Fires in a squarec. Fires in a crossd.
You are very thirsty. You go to a nearby stream and collect some water in the small metal cup you have in your backpack. How long should you boil the water?a. 15 minutesb. A few secondsc. 1 minuted.
How did your group (B) perform relative to yourself (A)? LO9-3
How did your group (B) perform relative to the average individual score in the group (C)? LO9-3
How did your group (B) perform relative to the best individual score in the group (D)? LO9-3
Compare your results with those of other groups. Did some groups do a better job of outperforming individuals than others? LO9-3
What do these results tell you about the effectiveness of group decision making? LO9-3
What can groups do to make group decision making more effective? LO9-3
What circumstances might cause a group to perform worse than its best individual? LO9-3
Why does social loafing cause ethical dilemmas?What is it about social loafing that makes it difficult to cope with on a one-to-one basis if one of your colleagues does it? LO9-3
Social loafing is exposed in performance appraisals and other methods of assessing productivity and output. How should it be handled when it is exposed? LO9-3
What are some of the factors that led to groupthink in the case described here? LO9-3
What can teams do to help avoid groupthink from occurring? LO9-3
The group in the case was composed of air force and civilian personnel. Do you think there may have been a perceived difference in status that could have contributed to the groupthink? LO9-3
How was the common ground established by the reconnaissance subgroups different from the common ground established by the cave subgroups? LO9-3
Do you think the group should have fractured as it did? Why or why not? LO9-3
When the exercise was designed, Neill created a buddy system based on similarity of soldiers’ backgrounds (rank, unit, age, fitness, skills level). The first group out of the jungle was assigned
Analyze the continued popularity of teams in organizations.
Contrast groups and teams.
Contrast the five types of team arrangements.
Identify the characteristics of effective teams.
Explain how organizations can create team players.
Decide when to use individuals instead of teams
How do you explain the growing popularity of teams in organizations? LO10-1
What is the difference between a group and a team?LO10-1
What are the five types of team arrangements?LO10-1
What conditions or context factors determine whether teams are effective?LO10-1
How can organizations create team players?LO10-1
When is work performed by individuals preferred over work performed by teams?LO10-1
What could be the reasons behind such attitudes from some team members? How could this issue be resolved?LO10-1
What would you change, if at all, about the way the team functions to ensure more active participation of all team members? Why?LO10-1
As a recently appointed head of the team, what will be the most appropriate solution in this case, trying to resolve this situation yourself or reporting the case to general direction for possible
Would you consider the Deliveroo and Uber Eats model a work-group or a work-team environment?Justify your answer based on the characteristics of groups and teams.LO10-1
What type of group or team are cyclists working for a supervisor for Deliveroo? Justify your answer.LO10-1
In the cases discussed above, where do you think you would perform better, and why? Justify your answer by taking into account efficiency factors, reward systems, the context, and your individual
Recall a time when you felt like you could not trust members on your team. Why did you feel that way?How did that affect the team’s performance?LO10-1
Can you think of strategies that can help build trust among virtual team members?LO10-1
Imagine you are a manager at a national corporation. You have been asked to select employees for a virtual problem-solving team. What types of employees would you include and why?LO10-1
From your experiences in teams, do you agree with the researchers’ findings on the characteristics of smart teams? Why or why not?LO10-1
On the highly functioning teams in which you’ve been a member, what other characteristics might have contributed to success?LO10-1
The authors who suggested that membership in a team makes us smarter found that teams were more rational and quicker at finding solutions to difficult probability problems and reasoning tasks than
Contrast leadership and power. LO-3
Explain the three bases of formal power and the two bases of personal power.LO-3
Explain the role of dependence in power relationships.LO-3
Identify power or influence tactics and their contingencies.LO-3
Identify the causes and consequences of abuse of power.LO-3
Describe how politics work in organizations.LO-3
Identify the causes, consequences, and ethics of political behavior.LO-3
How is leadership different from power?LO1-1
What are the similarities and differences among the five bases of power?LO1-1
What is the role of dependence in power relationships?LO1-1
What power or influence tactics and their contingencies are identified most often?LO1-1
What are the causes and consequences of abuse of power?LO1-1
How do politics work in organizations?LO1-1
What are the causes, consequences, and ethics of political behavior?LO1-1
Discuss the possible reasons that leaders may be led to abuse their position and ignore others’ needs.What lessons about power does this study teach?LO1-1
Discuss whether any of you has ever behaved like the participants in the experiment under any circumstances. Each team member is also invited to share relevant stories. Did they ever realize that the
As a team, propose three or four possible interventions that could help mitigate such adverse consequences of power in the workplace.LO1-1
Do you think offices should include rules about office romances in their sexual harassment policies? Why or why not?LO1-1
Is it ever okay for a supervisor to date a subordinate? What if someone becomes their romantic partner’s supervisor after the relationship was already initiated?LO1-1
Why might 36 percent of the survey respondents say that they hid their romantic relationships from coworkers? How does this relate to what we learned about office gossip in Chapter 9?LO1-1
Why do you think having women on a board changes a firm’s performance?LO1-1
Do you think using a quota system to promote gender diversity is a good idea? Why or why not?LO1-1
Why do you think some countries have more gender-diverse boards than others?LO1-1
What are some other consequences of using flattery at work? Why do these consequences occur?LO1-1
The study described in this case also found that executives resented directing flattery toward female and minority CEOs more than white males.Why do you think this finding is true?LO1-1
Are there impression management techniques that are more effective than flattery?LO1-1
Describe the functions and process of communication.
Contrast downward, upward, and lateral communication through smallgroup networks and the grapevine.
Contrast oral, written, and nonverbal communication.
Describe how channel richness underlies the choice of communication method.
Differentiate between automatic and controlled processing of persuasive messages.
Identify common barriers to effective communication.
Discuss how to overcome the potential problems of cross-cultural communication.
What are the functions and process of communication?LO12-4
What are the communication differences between downward, upward, and lateral communication sent through small-group networks and the grapevine?LO12-4
What are the methods of oral communication, written communication, and nonverbal communication?LO12-4
How does channel richness underlie the choice of communication method?LO12-4
What is the difference between automatic and controlled processing of persuasive messages?LO12-4

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