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organizational behavior

Questions and Answers of Organizational Behavior

Are there ethical considerations in this decision?You are in charge of a 310-bed hospital and have an excellent management team that has won many awards. Aside from the high operating margins, as
Create a question to state the moral problem.You are in charge of a 310-bed hospital and have an excellent management team that has won many awards. Aside from the high operating margins, as high as
What are the economic outcomes of your potential decisions?You are in charge of a 310-bed hospital and have an excellent management team that has won many awards. Aside from the high operating
What are the cultural issues involved in this case?You are in charge of a 310-bed hospital and have an excellent management team that has won many awards. Aside from the high operating margins, as
What legal and ethical duties are involved?You are in charge of a 310-bed hospital and have an excellent management team that has won many awards. Aside from the high operating margins, as high as 40
What are the commitment issues in this case?Some actions in life, once taken, instantly relegate a person to the status of villain. Six months after my taking a senior position at a major
How does consistency in decisions affect the respect for a leader?Some actions in life, once taken, instantly relegate a person to the status of villain. Six months after my taking a senior position
When making such a decision, what are the important factors to consider?Some actions in life, once taken, instantly relegate a person to the status of villain. Six months after my taking a senior
Should the most powerful person influence what decision is made?Copying and distribution of this PDF is prohibited without written permission.For permission, Some actions in life, once taken,
What ethical framework would you use to either justify or demonstrate that the associate minister’s proposed arrangement is ethical?Copying and You have spent three years expanding your consulting
Is this an ethical arrangement?You have spent three years expanding your consulting services in the Middle East. After spending more than nine months in Saudi Arabia, you have established close
If you had to negotiate an agreement, what would you do?You have spent three years expanding your consulting services in the Middle East. After spending more than nine months in Saudi Arabia, you
How do the cultural differences in this case affect the available options?You have spent three years expanding your consulting services in the Middle East. After spending more than nine months in
What were the stated benefits of the proposed merger?Beaumont Health’s leadership thought they had found the perfect match for their health system. Beaumont Health was the largest healthcare system
Do you think the benefits of the proposed merger were consistently explained by Beaumont’s leadership? Explain your answer.Beaumont Health’s leadership thought they had found the perfect match
What could have Beaumont Health’s leadership have done better to avoid many of the problems in this case?Beaumont Health’s leadership thought they had found the perfect match for their health
How did the professional cultures help create disagreements on which direction to take?Beaumont Health’s leadership thought they had found the perfect match for their health system. Beaumont Health
How could the decision-making have been better organized and accomplished?Beaumont Health’s leadership thought they had found the perfect match for their health system. Beaumont Health was the
From an organizational commitment perspective (affective, continuance, and normative commitment), what keeps Lauretta at her current job?Lauretta is a night shift nursing supervisor and has
Refer to chapter 5 and the discussion on equity theory. How does Lauretta’s perception of her inputs and outputs affect her feelings and behavior?Lauretta is a night shift nursing supervisor and
What could management do to increase Lauretta’s organizational commitment?Lauretta is a night shift nursing supervisor and has tremendous problems covering the evening and night shifts. Her ability
What should Patricia do to positively communicate her concerns and feedback to Mike? How could he positively address this?Mike has been the CEO of BCCH for almost two years. He is a smart,
Why does Mike’s perception of his leadership vary from what his employees think? How does this happen in organizations?Mike has been the CEO of BCCH for almost two years. He is a smart,
How would you rate Mike’s emotional intelligence? What should Mike do to improve his emotional intelligence?Mike has been the CEO of BCCH for almost two years. He is a smart, hard-working person,
How is this an example of primary and secondary emotions? How does this demonstrate the lasting impact of inappropriate expression of emotions?Mike has been the CEO of BCCH for almost two years. He
What are the key issues in this case?Sakal, who graduated from medical school five years ago, has just completed a residency and fellowship in radiology and joined a five-member group in the
How do group incentives influence the behaviors of the physicians?Sakal, who graduated from medical school five years ago, has just completed a residency and fellowship in radiology and joined a
Do you believe there was discrimination in this situation? If so, what should Sakal do?Sakal, who graduated from medical school five years ago, has just completed a residency and fellowship in
How would you negotiate this situation with Sakal’s group leader?Sakal, who graduated from medical school five years ago, has just completed a residency and fellowship in radiology and joined a
What would you do if you were Sakal?Sakal, who graduated from medical school five years ago, has just completed a residency and fellowship in radiology and joined a five-member group in the Southwest
What were the customer relations problems in this case?Sam had a hernia, but he did not have insurance and was self-employed.After 13 years of just pushing the hernia back when it stuck out, he
How could the different organizations have improved their communication with Sam?Sam had a hernia, but he did not have insurance and was self-employed.After 13 years of just pushing the hernia back
What are the advantages and disadvantages of company policies?Sam had a hernia, but he did not have insurance and was self-employed.After 13 years of just pushing the hernia back when it stuck out,
How does this case describe the complexity of the US healthcare system?Sam had a hernia, but he did not have insurance and was self-employed.After 13 years of just pushing the hernia back when it
How did the hospital follow or not follow its mission and values?Shannon was a healthy young man, so it was a shock to wake with a serious pain in his abdomen. He was not certain, but he feared
When establishing healthcare policies such as those discussed in this case, what should be considered?Shannon was a healthy young man, so it was a shock to wake with a serious pain in his abdomen. He
How do attitudes and perceptions influence what actions were taken in this case?Shannon was a healthy young man, so it was a shock to wake with a serious pain in his abdomen. He was not certain, but
From a societal perspective, how could organizational justice be involved?Shannon was a healthy young man, so it was a shock to wake with a serious pain in his abdomen. He was not certain, but he
Why is the billing situation so complicated and confusing in US hospitals?Shannon was a healthy young man, so it was a shock to wake with a serious pain in his abdomen. He was not certain, but he
What ethical questions are involved in this case? How do these involve differences in values?Hepatitis C affects about 3.5 million Americans, though up to half may not realize they have it (Nall
How would you address this issue if you were:a. The director of a state Medicaid program?b. The CEO of a safety-net hospital?c. The CEO of a pharmaceutical firm that manufactures one of the
What should be the key elements of the Governance Council’s charter?Appointed to your position nearly 18 months ago, you are the CEO of a 400-bed tertiary acute care hospital operating in a very
What decision-making authority parameters should be determined before the Governance Council is initially convened with respect to key areas? These areas may include (a) capital equipment and
Should decisions of the Governance Council be premised on majority rule, majority rule subject to veto, consensus, or something else?Appointed to your position nearly 18 months ago, you are the CEO
Should some issues or policies be sacrosanct, meaning they are off the table for the Governance Council? If so, what might those be?Appointed to your position nearly 18 months ago, you are the CEO of
Who should be on the Governance Council? Should new hospital surgical services management be recruited and included? What personality traits, leadership experience, level of surgical activity at the
Who should convene and charter the Governance Council? What form of leadership should the Governance Council adopt (e.g., leadership by a single administrator, surgeon, or anesthesiologist;
If physicians are selected to participate, what must be done to ensure effective, legal, and meaningful shared decision-making?Appointed to your position nearly 18 months ago, you are the CEO of a
How should the agenda for Governance Council meetings be determined? How should the efforts and results of the Governance Council be tracked and communicated to stakeholders?Appointed to your
What must be done to ensure that all stakeholders, physicians, and hospital employees throughout the hospital’s surgical services departments perceive the Governance Council as having true clout,
Besides addressing the issues with the OR, what must the Governance Council do to achieve better coordination with other aspects of the hospital’s surgical services?Appointed to your position
What must be done to ensure that this Governance Council does not run afoul of the hospital’s parent organization’s decision-making processes, whether centralized or decentralized?Appointed to
Should the Governance Council be chartered as a work team that will be disbanded at some fixed date after tackling, but perhaps not yet solving, the described problems? Or should the Governance
What should the Governance Council be tasked with achieving within its first six months of work? First year?Appointed to your position nearly 18 months ago, you are the CEO of a 400-bed tertiary
What is the difference between coaching and mentoring?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22 physicians, 6 advanced practice
When is coaching appropriate?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22 physicians, 6 advanced practice providers, and 54 staff, which
When is mentoring appropriate?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22 physicians, 6 advanced practice providers, and 54 staff,
What should Caden do to find out what is causing the turnover?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22 physicians, 6 advanced
What should Jennifer be doing as a manager to help fix the problem?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22 physicians, 6 advanced
What type of coaching should Caden offer to Jennifer?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22 physicians, 6 advanced practice
What types of things should Caden delegate to Jennifer to fix the turnover issue?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22
How can Caden help Jennifer in his role as mentor?Caden had just joined a physicians’ office as their director of operations.The practice was made up of 22 physicians, 6 advanced practice
differentiate between coaching and mentoring, Appendix
describe the different types of coaching?
distinguish between responsibility and authority? Appendix
explain the different levels of delegation and the best time to apply them. Appendix
What are the major differences between mentoring and coaching? Appendix
How can coaching be different from having a consultant assist a healthcare leader? Appendix
Visit the website of one of the professional coaching organizations listed in exhibit 20.1 and describe the services it provides to its members. Appendix
How might mentoring increase an employee’s job satisfaction? Appendix
What guidelines could be established for mentoring? Appendix
Are there times when delegation should not occur? Appendix
How does delegation help establish trust? Appendix
What is positive and negative about gofer delegation? Appendix
What is micromanagement, and why is it destructive? Appendix
How did the CEO’s actions involve both mentoring and delegation?Early in my career as a 26-year-old assistant administrator at a hospital, I was on administrative call for the weekend. Our hospital
What did I learn from the way the CEO handled my call?Early in my career as a 26-year-old assistant administrator at a hospital, I was on administrative call for the weekend. Our hospital provided
What else could the CEO have done to emphasize stewardship delegation?Early in my career as a 26-year-old assistant administrator at a hospital, I was on administrative call for the weekend. Our
What could the director of strategy do to assist his boss in focusing on more strategic issues?The CEO of a large health system with more than 9,000 employees, 20 of whom reported to her, liked to be
Why do people such as this CEO want to be involved in trivial decisions?The CEO of a large health system with more than 9,000 employees, 20 of whom reported to her, liked to be involved in decisions,
What are the consequences when bosses spend most of their time on nonstrategic decisions?The CEO of a large health system with more than 9,000 employees, 20 of whom reported to her, liked to be
What do you think the CEO and VP should have done to clarify the delegation issue?If the CEO must make all the decisions, then no one makes decisions. At one organization, it had been the previous
Why was the VP reluctant to make the final decision, even though he was told to do so?If the CEO must make all the decisions, then no one makes decisions. At one organization, it had been the
How could the delegation have been more clearly defined?If the CEO must make all the decisions, then no one makes decisions. At one organization, it had been the previous CEO’s custom to analyze
Take the MindTools test “How Well Do You Delegate?” (www.mindtools.com/pages/article/newTMM_60.htm). What did you learn from the test?How good are your delegation skills?
Watch the ten-minute EntreLeadership video “How to Delegate” (https://youtu.be/DMsHHS-Gs_o). Write a one-page paper pointing out the principles discussed in this chapter and in the video. What
Identify someone nearby who is currently working in an occupation and role that interests you. Make an appointment and visit with that individual.During your visit, ask the person (1) how they
contrast between masculine and feminine organizational behaviors and preferences?
What happens to an organization’s culture if the actions of its leaders differ from their expressed, written values and mission? Appendix
How do behaviors reflect an organizational culture? Appendix
How do values interact with an organization’s culture? Appendix
How can positive storytelling help a culture? Appendix
How do uniforms serve as symbols? Appendix
Why does the acceptable power distance vary across different cultures? Appendix
What would a cultural assessment gap analysis contain? Appendix
Provide an example of a firm whose culture may have contributed to its deteriorating market position, as its environment changed but its culture did not adjust to match the new environment.
Many academic medical centers have merged with community not-for-profit hospitals and struggled to combine their workforces. Think of three ways the cultures of these two types of organizations might
What is the difference between the primary and secondary mechanisms that Schein (2010) suggested? Appendix
How do cultures become dangerous, as in this case?Eastern Medical Center (EMC) struggled with its quality indicators, consistently ranking in the bottom quartile of its corporation’s quality
How does the way physicians are treated in a healthcare organization reflect the organization’s culture?Eastern Medical Center (EMC) struggled with its quality indicators, consistently ranking in

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