Although cash bonuses can improve physician executive job performance, money isn’t too helpful when it comes to improving job satisfaction, a recent survey found.

According to the survey of physician executives, personal growth, personal development, life/work balance, effective communications, and personal relationships are the true keys to improving satisfaction.

The informal survey questioned 104 physician leaders and included CEOs, vice presidents of medical affairs, medical directors, department chairs, and consultants. It examined both individual and organizational views of job satisfaction. When asked to describe successful methods of improving job satisfaction for their staff:

■ 46% of respondents described improving communications and personal relationships.

■ 9% mentioned improving leadership quality.

■ Only 3% of respondents stated that bonuses successfully could be used to improve satisfaction at the staff level.

When it comes to dealing with staff, “listen to them and treat them with respect,” one survey respondent said. “Give them credit for their help and ideas whenever there is an opportunity, especially in front of my bosses or in a large group. Ask them what they need to do their job better and then try to give it to them. If we can’t give it to them, be honest and ask for other suggestions.” Another participant said more money is certainly not the answer. “Added pay for added responsibility does not work if they really did not want the responsibility in the first place.”

Using Herzberg’s Two-Factor Theory, explain the informal survey’s results regarding employees’

motivation needs.