Among the rules for active listening is ____________. (a) remain silent and communicate only nonverbally (b) confront

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Among the rules for active listening is ____________.

(a) remain silent and communicate only nonverbally

(b) confront emotions

(c) don’t let feelings become part of the process

(d) reflect back what you think you are hearing

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Organizational Behavior

ISBN: 9780470294413

11th Edition

Authors: Dr. Richard N. Osborn, Mary Uhl-Bien, Dr. James G. Hunt, John R. Schermerhorn

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