Among the rules for active listening is ____________. (a) remain silent and communicate only nonverbally (b) confront
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Among the rules for active listening is ____________.
(a) remain silent and communicate only nonverbally
(b) confront emotions
(c) don’t let feelings become part of the process
(d) reflect back what you think you are hearing
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Related Book For
Organizational Behavior
ISBN: 9780470294413
11th Edition
Authors: Dr. Richard N. Osborn, Mary Uhl-Bien, Dr. James G. Hunt, John R. Schermerhorn
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