Do you think that Jamie should use a different form of communication with Catherine?

Comfort Zone is a 60-bed, for-profit, intermediate care facility in northern California. The rehabilitative department manager, Jamie Richards, has been working at Comfort Zone for only 6 months. She holds monthly staff meetings as well as additional individual meetings with staff members to address specific patient-related issues. On most days, she eats lunch in a quiet corner of the cafeteria so that she can catch up on her paperwork at the same time.