Explain to Tim Hardwood what went wrong. If you were hired as the mediator, how would you go about resolving the situation to achieve a win/win agreement?

Tim Hardwood, CEO of Community Health System, hung up the phone with a heavy sigh. He had just received the news from Mary Martin, vice president of human resources, that negotiations had stalled between the health system and the service employees’ union. Mary had told him, “As of now, the 2,000 service employees at our three hospitals are without a contract and threatening to strike. But don’t worry, Tim. I told the union negotiators that the health system is prepared to handle a strike.”