Has the importance of emotional labour been overstated? Is it even a valid concept to study? We
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Has the importance of emotional labour been overstated? Is it even a valid concept to study? We all engage in impression management all the time . We can ‘put on a smile’ without necessarily being happy. At what point does normal impression management become emotional labour?
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The concept of emotional labor is a valid and important topic of study in the field of organizational behavior and psychology Emotional labor refers t...View the full answer
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Muhammad Umair
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Related Book For 
Organizational Behavior
ISBN: 978-0273774815
8th Edition
Authors: Andrzej A. Huczynski, David A. Buchanan
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