Here is a chance to use this case and the preceding question to give your learners a target for testing their understanding of the Key Terms of this chapter. Call it Find the Right Key. 

a. Ask your learners to picture a large ring of keys like those carried in the old days by night watchmen. You may have to sketch this on the board, for many will be more familiar with electronic means of opening doors. There are 26 Key Terms in this chapter, so each of the keys on that ring represents one of the concepts. 

b. The challenge is for them to find one or more of these keys that will “unlock” the impasse between this wire assembler group and their managers in time to meet the new quota and become a better team, and company, for it. 

c. Give them time to work down through the terms. Some will seem like they do not fit, others might, and some will. Synergy, for example, might open the possibility that they stop working on assemblies individually, and pool their efforts and strengths to get more done faster. 

d. Have the teams share with the class which key terms might turn that deadlock and why.