The atmosphere just isn’t the same any more, and the place is losing customers. Staff in the restaurant or bar that you use are less helpful and friendly than they used to be. The quality of service that you receive has declined sharply. Why? Use the field map in Figure 1.1 as a source of possible explanations for this deterioration in performance. Can you blame the context, new technology, individuals, teamworking, organization structure, changes to the culture, or management style? Maybe the cause lies with a combination of these factors?

Data given in figure 1.1

Transcribed Image Text:

PESTLE: The Political, Economic, Social, Technological, Legal, and Ecological Context • Individual factors Group factors • Structural factors ♦ Management process factors . the organization's past, present, • organizational effectiveness • quality of working life . and future