You just discovered that a patient recently complained about the services you provided. What is the most

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You just discovered that a patient recently complained about the services you provided.

What is the most likely cause of this outcome? ___________________

a. To what extent was this outcome caused by something about you?

Nothing to do with me 1 2 3 4 5 6 7 Totally due to me

b. Will this cause be present in similar future situations?

Never present 1 2 3 4 5 6 7 Always present

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