The module for this chapter focuses on interpersonal skills. The concepts segment discusses the Competing Values Framework, and identifies the broad range of skills managers need to lead their organization. The model outlines two dimensions: internal vs. external focus and flexibility vs. control. These four segments require different skills in order to manage well. The chapter’s Learning About Yourself and Working with Others exercises are used with this segment to help students identify key skills that managers need.

Questions.

1. If you were either a board member or a parent, how would you know that the employees taking care of your children were unhappy with their jobs?

2. What might you do if you learned about their unhappiness?

3.What might Rogers have done differently as president of the board?

4. In what ways does this case illustrate that knowledge of OB can be applied beyond your own workplace?