Choose an organization with which you are familiar, and interview some employees who work there. Ask each interviewee how their co-workers would react, if they, themselves:

202.-1 1.. Were seen being rude or indifferent to a customer.

2.. Criticized a co-worker who was not performing satisfactorily.

3.. Performed their work at a level noticeably higher than that of their co-workers.

4.. Approached management offering a solution to a problem they had identified.

5.. Expressed concern to management about the well-being of their fellow workers.

6.. Expressed concern about the poor quality of the organization’s product or service.

7.. Actively developed their skill and knowledge about the organization’s operations and products.

202.-1