Finally, ask if there are things that any employee should do or not do if they wanted to get on well with their co-workers in the organization. Use the information obtained from your interviewees to determine:

(a) on which topics there appear to be group norms;

(b) which norms are pivotal and which are peripheral;

(c) what effects these norms have on the behaviour of the individuals, the operation of the group and the performance of the department.

202.-1