Using the Internet, look up the websites of three call centres, each in a different country. How

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Using the Internet, look up the websites of three call centres, each in a different country. How do they portray the role of the employee? Are there any differences across countries? Are there any signs of organizational learning principles and what are they?

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Understanding Organizational Change

ISBN: 9780415355773

1st Edition

Authors: Jean Helms-Mills, Kelly Dye, Albert J Mills

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