Think of a process with which you are familiar or which you can observe: for example, your selection for your place at university from the point of application; your induction to your new job; a hospital referral.

● Using Figure 9.2 as your guide, create a value stream map of the process.

● Identify points of frustration (that is, waste) from your perspective.

● Consider how that waste may be eliminated.

● Identify key people involved in the delivery of the process and consider the effect of your changes on their roles. How might you manage this?

● What does this tell you about the application of Lean?