Identify two or three services of which you are the customer and where you experience variation in
Question:
Identify two or three services of which you are the customer and where you experience variation in the quality of the service.
● What degree of variation do you experience—how much and how often?
● What is the impact of that variation?
● How much would the variation need to be reduced by to impact your experience?
● On the basis of your experience would you recommend that the provider invests in Six Sigma to review its processes?
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Related Book For
Organizational Change Perspectives On Theory And Practice
ISBN: 9780199573783,9780191512902
1st Edition
Authors: Piers Myers; Sally Hulks; Liz Wiggins
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