Identify two or three services of which you are the customer and where you experience variation in

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Identify two or three services of which you are the customer and where you experience variation in the quality of the service.

● What degree of variation do you experience—how much and how often?

● What is the impact of that variation?

● How much would the variation need to be reduced by to impact your experience?

● On the basis of your experience would you recommend that the provider invests in Six Sigma to review its processes?

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