1. Review Chapter 6, which focuses on listening and responding. Identify examples of ineffective and effective listening and responding on the part of Chris’s mother. Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a guide. These questions and a video of the case study are also available online at your CourseMate for Communication Mosaics.

Christina is visiting her family for the holidays. One evening after dinner, her mother comes into her room where Christina is typing at her computer. Her mother sits down, and the following conversation takes place.