2. If you were Dan’s friend, what might you say to alter his behaviors? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a guide. These questions and a video of the case study are also available online at your CourseMate for Communication Mosaics.

Amy met Hailley at the beginning of the school year. Amy was drawn to Hailley because she seemed confi dent and positive. Over several months, the two of them became good friends, sharing high and low points about school, family, and dates.

Two months ago, Hailley started dating Dan, a man who dropped out of college after two years and who now works as a waiter. At fi rst, Hailley seemed happy with Dan, but then she started changing.

She’s become less extroverted and a lot less positive.

Often, when Amy suggests doing something together, Hailley says she can’t because Dan might come over or call, and he doesn’t like her not to be available to him. When Amy sees them together, she notices that he doesn’t treat her with respect and often criticizes her harshly.