Discuss your own experiences both giving and receiving emotional labor in service contexts. What limitations, if any,

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Discuss your own experiences both giving and receiving emotional labor in service contexts. What limitations, if any, should be placed on employers’ ability to use employees’ emotions as a way to sell their products and services? What are the limits of customer rights to demand friendly and attentive service from employees?

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Organizational Communication A Critical Introduction

ISBN: 343451

2nd Edition

Authors: Dennis K. Mumby, Timothy R. Kuhn

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