Have you, a close friend, or family member experienced a healthcare situation that was extremely positive or negative? Was there a communication component to it? What suggestions would you make to change the outcome of what was experienced? Is there a way you might “train” others (physicians, patients, family members) to respond in a similar situation? What kind of training would you develop? Develop the training sessions in as much detail as possible and share your ideas with another person or within a small group. Be sure to ask for feedback or how you might improve your ideas.