How would your communication differ if you acted according to a linear model of communication, as opposed to a transactional one? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a guide. These questions and a video of the case study are also available online through your CourseMate for Communication Mosaics.

Your supervisor asks you to mentor a new employee, Toya, and help her learn the ropes of the job. After two weeks, you perceive that Toya is responsible and punctual, and she takes initiative on her own. At the same time, you note that she is careless about details: She doesn’t proofread reports, so they contain errors in spelling and grammar, and she doesn’t check back to make sure something she did worked. You’ve also noticed that Toya seems insecure and wants a lot of affi rmation and praise. You want to give her honest feedback so she can improve her job performance, yet you are afraid she will react defensively if you bring up her carelessness. You ask Toya to meet with you to discuss her fi rst two weeks on the job.