Read the following case study, and identify the issues that the conflicting parties should discuss. Two employees,
Question:
Read the following case study, and identify the issues that the conflicting parties should discuss.
Two employees, Brian and Jon, complain to you about the other’s work habits.
Both work in the same enclosed office and there are no other spaces available where either could be shifted. Brian likes to work with the door open, but Jon likes the door closed. Brian tends to shift tasks frequently, talking on his cell phone or speaking to people going by, while Jon prefers to do one task at a time. Jon tends to talk to himself as he is working. Jon also likes to put large post‐it notes on the wall to visualize what he is working on, while Brian works primarily on his computer. Brian likes to spread a number of different items out to refer to as he is working, and tends to leave them on the ground and all around his desk until he is finished. Both are claiming that each other’s work habits are preventing each other from working to full capacity.
Step by Step Answer:
Managing Conflict Through Communication
ISBN: 9780205862139
5th Edition
Authors: Dudley Cahn, Ruth Abigail