There is little evidence that this episode had much impact on either JetBlues or the wider airline
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There is little evidence that this episode had much impact on either JetBlue’s or the wider airline industry’s practices. JetBlue’s CEO, in fact, called him a coward who didn’t represent the company’s values. As an act of resistance, then, can we call this act effective? Why or why not?
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Related Book For 
Organizational Communication A Critical Introduction
ISBN: 343451
2nd Edition
Authors: Dennis K. Mumby, Timothy R. Kuhn
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