When I spoke from behind the mask, all I could hear was my own voice. Everyone was

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•‘When I spoke from behind the mask, all I could hear was my own voice.
Everyone was quiet, listening. I could hear the sound of my voice getting stronger – it was empowering!’

‘It was as if our [service-] users were ‘with us’, even ‘inside us’, as we put the mask to our faces’.

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