20. A project manager on a multinational website implementation project is at a party and talks to friends who will be heavy users of this new website when the project is complete and the sik is rolled out.

They describe some annoying aspects of the current website. The project manager takes this feedback to the sponsor, ,u1d encourages design and scope changes. Which of the following best describes what the project manager has done?

A. Scope validation B. Integrated change control C. St.lkeholder analysis D. Scope planning