Your company sells credit card services, and you are concerned with churn. (Churn occurs when your customers

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Your company sells credit card services, and you are concerned with churn. (Churn occurs when your customers go to a different company.) Describe how you could use discriminant analysis to learn what distinguishes the customers who switch to another company from those who stay loyal to your company. How might you use such a model?

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Practical Management Science, Revised

ISBN: 9781118373439

3rd Edition

Authors: Wayne L Winston, S. Christian Albright

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