Match the following terms with the appropriate definitions:

i. JIT ii. Supply chain efficiency iii. Supply chain iv. Supply chain visibility v. CRM systems vi. Customer engagement center vii. SCM systems viii. VMI ix. Vertical market x. First-call resolution

a. The ability not only to track products as they move through the supply chain but also to foresee external events

b. A market composed of firms within a specific industry sector

c. Addressing the customers’ issues during the first call

d. The extent to which a company’s supply chain is focusing on minimizing procurement, production, and transportation costs

e. An SCM innovation that optimizes ordering quantities such that parts or raw materials arrive just when they are needed for production

f. Applications that help to create and maintain lasting relationships with customers by concentrating on the downstream information flows g. Commonly used to refer to the collection of producers of supplies that a company uses h. A business model in which the suppliers to a manufacturer

(or retailer) manage the manufacturer’s

(or retailer’s) inventory levels based on negotiated service levels i. A part of operational CRM that provides a central point of contact for an organization’s customers j. Applications that help to improve interorganizational business processes to accelerate product development and innovation and to reduce costs