Suppose you desperately need technical advice on an Apple Inc. product. You have several options. Four of

Question:

Suppose you desperately need technical advice on an Apple Inc. product. You have several options. Four of them are:

(a) Call Apple’s technical support; (b)

use Apple’s online customer support;

(c) use Apple’s online discussion groups;

and

(d) visit the genius bar at the nearest Apple store. Define your preferred option and briefly explain your choice with the concepts of accessibility to knowledge reservoir.

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Knowledge Management Systems And Processes

ISBN: 9780765639158

2nd Edition

Authors: Irma Becerra-Fernandez, Rajiv Sabherwal

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