Questions and Answers of Principles Of Management

Describe what management is.AppendixLO1
Explain the four functions of management.AppendixLO1
Describe different kinds of managers.AppendixLO1
Explain the major roles and subroles that managers perform in their jobs.AppendixLO1
Explain what companies look for in managers.AppendixLO1
Discuss the top mistakes that managers make in their jobs.AppendixLO1
Describe the transition that employees go through when they are promoted to management.AppendixLO1
Explain how and why companies can create competitive advantage through people.AppendixLO1
Explain the origins of management.AppendixLO1
Explain the history of scientific management.AppendixLO1
Discuss the history of bureaucratic and administrative management.AppendixLO1
Explain the history of human relations management.AppendixLO1
Discuss the history of operations, information, systems, and contingency management.AppendixLO1
Discuss how changing environments affect organizations.AppendixLO1
Describe the four components of the general environment.AppendixLO1
Explain the five components of the specific environment.AppendixLO1
Describe the process that companies use to make sense of their changing environments.AppendixLO1
Explain how organizational cultures are created and how they can help companies be successful.AppendixLO1
Identify common kinds of workplace deviance.AppendixLO1
Describe the U.S. Sentencing Commission Guidelines for Organizations, and explain how they both encourage ethical behavior and punish unethical behavior by businesses.AppendixLO1
Describe what influences ethical decision making.AppendixLO1
Explain what practical steps managers can take to improve ethical decision making.AppendixLO1
Explain to whom organizations are socially responsible.AppendixLO1
Explain for what organizations are socially responsible.AppendixLO1
Explain how organizations can respond to societal demands for social responsibility.AppendixLO1
Explain whether social responsibility hurts or helps an organization's economic performance.AppendixLO1
Discuss the benefits and pitfalls of planning.AppendixLO1
Describe how to make a plan that works.AppendixLO1
Discuss how companies can use plans at all management levels, from top to bottom.AppendixLO1
Explain the steps and limits to rational decision making.AppendixLO1
Explain how group decisions and group decision-making techniques can improve decision making.AppendixLO1
Specify the components of sustainable competitive advantage, and explain why it is important.AppendixLO1
Describe the steps involved in the strategy-making process.AppendixLO1
Explain the different kinds of corporate-level strategies.AppendixLO1
Describe the different kinds of industry-level strategies.AppendixLO1
Explain the components and kinds of firm-level strategies.AppendixLO1
Explain why innovation matters to companies.AppendixLO1
Discuss the different methods that managers can use to effectively manage innovation in their organizations.AppendixLO1
Discuss why not changing can lead to organizational decline.AppendixLO1
Discuss the different methods that managers can use to better manage change as it occurs.AppendixLO1
Discuss the impact of global business and the trade rules and agreements that govern it.AppendixLO1
Explain why companies choose to standardize or adapt their business procedures.AppendixLO1
Explain the different ways that companies can organize to do business globally.AppendixLO1
Explain how to find a favorable business climate.AppendixLO1
Discuss the importance of identifying and adapting to cultural differences.AppendixLO1
Explain how to successfully prepare workers for international assignments.AppendixLO1
Describe the departmentalization approach to organizational structure.AppendixLO1
Explain organizational authority.AppendixLO1
Discuss the different methods for job design.AppendixLO1
Explain the methods that companies are using to redesign internal organizational processes (that is intraorganizational processes).AppendixLO1
Describe the methods that companies are using to redesign external organizational processes (that is interorganizational processes).AppendixLO1
Explain the good and bad of using teams.AppendixLO1
Recognize and understand the different kinds of teams.AppendixLO1
Understand the general characteristics of work teams.AppendixLO1
Explain how to enhance work team effectiveness.AppendixLO1
Explain how different employment laws affect human resource practice.AppendixLO1
Explain how companies use recruiting to find qualified job applicants.AppendixLO1
Describe the selection techniques and procedures that companies use when deciding which applicants should receive job offers.AppendixLO1
Describe how to determine training needs, and select the appropriate training methods.AppendixLO1
Discuss how to use performance appraisal to give meaningful performance feedback.AppendixLO1
Describe basic compensation strategies, and discuss the four kinds of employee separations.AppendixLO1
Describe diversity and explain why it matters.AppendixLO1
Understand the special challenges that the dimensions of surface-level diversity pose for managers.AppendixLO1
Explain how the dimensions of deep-level diversity affect individual behavior and interactions in the workplace.AppendixLO1
Explain the basic principles and practices that can be used to manage diversity.AppendixLO1
Explain the basics of motivation.AppendixLO1
Use equity theory to explain how employees' perceptions of fairness affect motivation.AppendixLO1
Use expectancy theory to describe how workers' expectations about rewards, effort, and the link between rewards and performance influence motivation.AppendixLO1
Explain how reinforcement theory works and how it can be used to motivate.AppendixLO1
Describe the components of goal-setting theory and how managers can use them to motivate workers.AppendixLO1
Discuss how the entire motivation model can be used to motivate workers.AppendixLO1
Explain what leadership is.AppendixLO1
Describe who leaders are and what effective leaders do.AppendixLO1
Explain Fiedler's contingency theory.AppendixLO1
Describe how path-goal theory works.AppendixLO1
Explain the normative decision theory.AppendixLO1
Explain how visionary leadership (that is, charismatic or transformational) helps leaders achieve strategic leadership.AppendixLO1
Explain the role that perception plays in communication and communication problems.AppendixLO1
Describe the communication process and the various kinds of communication in organizations.AppendixLO1
Explain how managers can manage effective one-on-one communication.AppendixLO1
Describe how managers can manage effective organization-wide communication.AppendixLO1
Describe the basic control process.AppendixLO1
Discuss the various methods that managers can use to maintain control.AppendixLO1
Describe the behaviors, processes, and outcomes that today's managers are choosing to control in their organizations.AppendixLO1
Explain the strategic importance of information.AppendixLO1
Describe the characteristics of useful information (that is, its value and costs).AppendixLO1
Explain the basics of capturing, processing, and protecting information.AppendixLO1
Describe how companies can access and share information and knowledge.AppendixLO1
Discuss the kinds of productivity and their importance in managing operations.AppendixLO1
Explain the role that quality plays in managing operations.AppendixLO1
Explain the essentials of managing a service business.AppendixLO1
Describe the different kinds of manufacturing operations.AppendixLO1
Explain why and how companies should manage inventory levels.AppendixLO1
Distinguish between the roles of Chief Knowledge Officer and Chief Learning Officer.
Why is it important to perform KM assessment? Identify and discuss any three reasons.
Describe the different types of KM assessment in terms of (a) the timing of KM assessment; and (b) the aspects assessed.
What are the differences between quantitative and qualitative assessments of KM assessment? How does their use depend upon the organization’s experience with KM?
Briefly describe some financial measures that can be used for KM assessment.
Briefly describe some nonfinancial measures that can be used for KM assessment.
Briefly discuss how the different impacts of KM on employees can be assessed.

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