Questions and Answers of Principles Of Management

What is the difference between knowledge characterized as know what and know-how? In the above situations, how would you classify the knowledge a computer programmer has?
Does a player in a card game use tacit or explicit knowledge? Why? Define and explain the difference between the two.
What is general knowledge? How does it differ from specific knowledge?Describe the types of specific knowledge with suitable examples.
What is expertise? Distinguish among the three types of expertise.
What is a community of practice? What role does it play in knowledge management?
Contrast the differences between knowledge in people and knowledge in artifacts. Describe the various repositories of knowledge within organizational entities.
What is intellectual capital? What are the three types of intellectual capital, and how do they relate to different knowledge locations?
Consider five decisions you have made today. (They could be simple things like taking a turn while driving or even choosing a soda at a convenience store.) In each case determine the data,
You have recently invented a new product. Collect demographic data from a sample population and determine how you would use this data and convert it into information for marketing the product. Give
Interview a manager in a manufacturing organization and one in a servicesbased organization. Determine the contrasting views of knowledge between the two due to the nature of their businesses.
Determine the various locations of knowledge within your organization (or that of a friend/family member). Classify them appropriately. Now speculate on the negative effects of not having one or more
Determine the various types of knowledge you used to read this chapter. You should be able to state at least one of each type.
You are considering buying a new Ford Taurus. Gather tacit knowledge and explicit knowledge on buying cars from various resources: for example, Ford Web site (http://www.ford.com). List your findings
Suppose you desperately need technical advice on an Apple Inc. product. You have several options. Four of them are: (a) Call Apple’s technical support; (b)use Apple’s online customer support; (c)
Wal-Mart Stores, Inc. (www.walmart.com) is said to be one of the leading employers of older workers and considers seniors vital to its unique corporate culture. Store managers are encouraged to
Use any organization with which you are familiar to answer this question. This organization could be one where you currently work or one where you have previously worked. For this organization,
What are some of the intelligent technologies that provide the foundation for the creation of knowledge application systems?
Describe in your own words when you should use rules as opposed to CBR when developing a knowledge application system.
Describe the four steps in the CBR process.
Describe the steps and the importance of the Case-Method Cycle.
Explain the case library development process.
What are some of the limitations of knowledge application systems?
Identify examples of knowledge application systems in use in your organization. What are some of the intelligent technologies that enable those systems?
Describe five knowledge application scenarios that could be supported via CBR systems and explain why. For example, one such scenario is a system that will identify the most likely resolution of a
Design a knowledge application system to support your business needs.Describe the type of system and the foundation technologies that you would use to develop such a system.
Design the system architecture for the system described in question 2 above.
Identify three recent examples in the literature of knowledge application systems.
Describe the crucial requirements for the successful implementation of knowledge sharing systems.
Discuss the different types of knowledge sharing systems.
Explain the lessons learned process.
Explain the role that taxonomies play in knowledge sharing systems.
Explain the differentiating characteristics of the ELS developed at HewlettPackard, NSA, Microsoft, state of Florida universities, and NASA.
Discuss the role that communities of practice play in sharing tacit knowledge.
Identify examples of knowledge sharing systems in use in your organization.What are some of the intelligent technologies that enable those systems?
Design a knowledge sharing system to support your business needs. Describe the type of system and the foundation technologies that you would use to develop such a system.
Describe the nontechnical issues that you will face during the implementation of the system designed in the previous question.
Identify three recent examples in the literature of knowledge sharing systems.
How do socialization techniques help to discover tacit knowledge?
Describe the six steps in the CRISP-DM process.
Why is understanding of the business problem essential to knowledge discovery?
Describe the three types of Web DM techniques. Which one is used in the Expert Seeker case study?
Describe some of the barriers to the use of knowledge discovery.
Predict fraudulent credit card usage based on purchase patterns.
Predict instances of fraud related to Medicare claims.
Predict which customers are likely to leave their current mobile service provider.
Predict whether a person will renew their insurance policy.
Predict who will respond to a direct mail offer.
Predict that a generator is likely to fail.
Predict which specialized voice services a person is likely to purchase from their local telecommunications provider.
Identify factors resulting in product defects in a manufacturing environment.
Predict the expected revenue from a customer based on a set of customer characteristics.
Predict cost of hospitalization for different medical procedures.
Create customer segments in a marketing campaign.
Segment among university graduates those that are likely to renew their alumni membership.
What is Ajax?
Describe the difference between wikis and blogs.
Describe the categories for the policies and guidelines for Wikipedia. Who developed these guidelines?
Define open source development.
How could social networking redefine collaboration within organizations?
Give an example from the literature of how top organizations are deploying an enterprise 2.0 architecture.
Describe the process to make a new contribution or edit an entry in Wikipedia.
Make an entry, either a new contribution or edit an existing article in Wikipedia. Since anyone can modify the contents of Wikipedia, then how can we be confident that its contents are credible?
Identify techniques used to prevent fix strategies from being necessary. LO1
Describe the steps used to plan and implement tactical fix strategies. LO2
Compare and contrast similarities between small- and large-scale fix strategies. LO3
Consider a situation in which an operation that you are familiar with needs to be fixed.What factors have caused this situation? How could the enterprise have avoided such a situation, specifically?
Does the human resource function of a service enterprise play a role in the development of professional management practices? What specific activities should they provide? LO2
When are fix strategies warranted? What do we specifically mean when we discuss diagnostics and interventions? Please give examples of these. LO2
Please identify the systems approach to turnaround diagnostics and interventions. Be specific. LO2
Please identify the similarities and differences between work unit and large-scale turnaround strategies. Be as inclusive as possible in your answers. LO2
Understand the relationships of leaders, followers, and the environment (situation).LO1
Identify the characteristics associated with leadership traits.LO1
Recognize types of interactions that are associated with transactional and transformational leadership.LO1
Identify a few theories of employee motivation.LO1
Apply motivational strategies to managing workers.LO1
Recognize differences in individual motivators.LO1
Some people say that leadership is a natural ability and others say that these skills may be learned by anyone who wants to be a leader? What do you think? LO5
If you were to analyze your leadership style and come to the conclusion that you are mostly task oriented (focused on what needs to be accomplished), what style would you look for in your assistant?
Think about great leaders in history or in your personal experience. What qualities do you think made them so great? LO5
Now, consider those individuals who may not be classified as good leaders at all. Where were they deficient? Is there anything to be learned from their examples? LO5
Identify leadership behaviors. LO1
Identify the characteristics associated with leadership traits. LO2
Identify leadership styles. LO3
Identify transactional and transformational leadership practices. LO4
What traits or characteristics do you believe are demonstrated by effective leaders? LO1
Please provide an example of effective leadership behaviors in practice. LO1
Please describe each of the seven leadership styles and identify the ones that pertain to your leadership abilities. LO1
Use examples to compare and contrast transactional and transformational leadership relations. LO1
After reading the conclusion of the In the Real World vignette, describe the current leadership relationship between Dan and Katie. Was this the case when she began the internship? What changed? LO1
Demonstrate a basic comprehension of Organizational Behavior concepts. LO1
Identify self-actualization concepts relative to transpersonal psychology. LO2
Describe the processes used to provide leadership development. LO3
Apply these concepts to the earlier chapters in the text. LO4
Identify five of the most important concepts learned from the text and describe how you would use them as a practicing manager.LO4
Describe the relationship of organizational behavior to our understanding of motivation and leadership.LO4
If you were a human resource manager, what steps would you take to establish a leadership development program for managers within a service enterprise?LO4
What do you plan to do to transform your leadership style in the future?LO4
Identify and explain the role of marketing and sustainability. LO1
Identify sustainable marketing strategies and the role that E-marketing is involved with. LO2
Differentiate between marketing and sales functions. LO3

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