Questions and Answers of Principles Of Management

Describe an overview of management and supervisory practices. LO3
Consider the customer relationship model presented in Figure 1.1. Think about the operations within a luxury resort to include front office, food and beverage outlets, meetings facilities and
Consider the management hierarch pyramid described in Figure 1.2. Try to identify the titles of all the managers who might reside in each of the three layers for a full-service convention resort with
Assume that you are responsible for management training for a restaurant chain. What methods might you use to teach managers about the functions and practices of management? What would you do to
Consider the information presented in Figure 1.3. Describe the differences and relationships between objectives, strategies, policies, standards and procedures. Describe how you would go about
Define sexual harassment and provide three reasons health care managers must address it when it occurs
Describe the use of “big data” in the management and improvement of HR in health service organizations.
Connect the HR function to employee motivation and other employee outcomes.
Describe the similarities and differences of the terms: cultural sensitivity, culturally effective care, cultural intelligence, cultural humility, cultural proficiency, cultural competency, and
Why do you think other countries like Australia and the United Kingdom prefer the terms health inequality and health inequity?
Explain why cultural proficiency alone cannot address health disparities or social determinants of health. What other initiatives could be put in place?
Describe how you would put in place initiatives for cultural proficiency at an urban free dental clinic.
A preschooler is brought to the ED by her mother. The child is sneezing and coughing and has a rash on her face. The mother indicates her daughter is under the care of a hospital-employed
The ED physicians in your hospital have recently suffered an increase of injuries from assaultive patients and family members. One doctor had to be hospitalized with head injuries after the most
A 20-year-old college student is brought to the ED for an opioid overdose. They are treated with naloxone and revived. While in recovery, they share with the nurse a lifelong struggle with
What are the facts of this case?
What would have been the potential impact on the woman if the child had the following diseases: pertussis, polio, influenza, or Ebola?
What are the management implications of this case? Should there be separate waiting rooms for people with an immunocompromised status?
What are the legal and ethical obligations of the parent of the unvaccinated child?
An RN who works at the clinic refuses to have an influenza vaccination. She does not have allergies, nor does she have religious objections. She just“doesn’t believe in them.” Create a script
Is motivation or engagement more important for an employee?
Compare and contrast the theories of motivation in Table 3-1. What are some of their shortcomings? Which offers the most value to health care managers?
Medical error is a serious and controversial problem for health care. Dr. Lucian Leape (2000), a leading researcher on medical error, concludes“Errors result from faulty systems not from faulty
Go to Project Implicit (www.projectimplicit.net/) and take the online test to assess your conscious or unconscious attitudes. Are you surprised by the results of the test? Why or why not? Are there
What are the strategic planning implications of the following scenarios?The Planned Parenthood facility in your hospital’s zip code has been closed and your hospital Emergency Department is bracing
Define marketing, describe its application in health care, and describe why it is different from other industries yet important for all health care managers
Why were health care organizations slow to integrate marketing principles and practices in the past as compared to other industries? Why has it come under scrutiny again?
Compare and contrast organizational and consumer buying behavior, and give one example of each.
Identify an example of cause-related marketing campaign in health care. Hint: think of the ribbons and plastic bracelets. Do you think these campaigns have been effective?
What contemporary issue or cause in the U.S. could benefit from a health care social marketing campaign? What messages would be delivered?Compare and contrast social marketing and cause-related
Set four goals for a marketing plan to use social media for a travel immunization clinic. What strategic goal would they be tied to?
How would you create community for young adults seeking therapy for juvenile rheumatoid arthritis? Describe three digital approaches
Compare and contrast PDCA, Lean, and Six Sigma approaches to quality improvement. Provide a real-world example in a health care organization where you believe one would be preferable to another. What
Summarize the nature of complexity and how managers can make sense of the environment and respond to an organic emerging situation.
What are the five guiding principles for a high reliability organization? Provide a health care example for each principle and indicate why you chose that example
What are the implications of HIPAA and increased security breaches
Using one of the data resources provided by your instructor, identify what stage of O-EMRAM practices are in for 2018 Q1. What suggestions for improvement can you make based on this information?
How has the ACA brought more people into coverage? Is this trend likely to continue?
What are the latest challenges to the ACA and what is the potential impact?
Do some research in a large metropolitan area and determine who provides the most and least uncompensated care.
What are the pros and cons of employers continuing to provide private health insurance?
Discuss the importance of allocating costs and how it can impact managers.
Define the two types of accounting discussed in the chapter and describe who the information is prepared for
Differentiate between traditional and alternative non–direct care settings and give examples of each.
Why has the “patient experience” become an important focal point for health care managers? Explain.
Describe the internal and external role of health care managers in the health industry.
Can you identify leaders who are good role models in our society? Do they use the same protocols as health care leaders?
How has governance changed over time?
How will innovation be a factor in a health care leader’s success in the future?
What is a need?
What are the characteristics of an economic entity?
What is the difference between a regional and supranational economy?
What is meant by the term globalization?
What is the subject matter of business administration?
How can the various areas within business administration be classified?
What are the key features of the normative and descriptive decision theory?
What is the difference between business administration and economics?
What are the most important neighboring disciplines of business administration and economics?
What are the most important methods used in discovery during the research process?
What is the purpose of modelling in business administration research?
What is the relationship between perceptions, thought processes and learning processes?
What are the differences between individual and collective needs?
What are examples of needs in local economies?
What is Maslow’s hierarchy of needs?
Which instruments in need research do you know?
What distinguishes private and public goods?
What are substitute and complementary goods?
What four methods exist for need fulfilment?
What is the core of the Theory of Public Tasks?
Which economic entities can carry out public tasks?
What is Gossen’s first law?
What is the difference between typical and atypical economic agents?
Give examples of typical and atypical economic agents.
What are the criteria for a typology of operational units?
What are the weaknesses of the classification of economic agents according to the criterion of market and state?
What are the four basic types of economic agent?
What characterizes the goals and financing of the four basic types?
What types of revenues of households can be distinguished?
How is the operating profit or loss calculated?
Define associations and give examples.
Describe how decisions on membership fees of associations are made?
What is the decision-making process in associations?
What are the public tasks of administrations based upon?
Identify different public charges.
How can hospitals be characterized as a mixed type of economic agent?
What are economic efficiency, efficiency and effectiveness?
How are profitability and economic efficiency connected?
What is the difference between outcomes and impacts?
What does the principle of solidarity say?
What is of the greatest importance in a market economy?
What is the principle of equivalence?
What is the relationship between economic and met economic rationality?
What themes does behavioral economics investigate?
What is the relationship between objective and means?
How can efficiency be defined and what different types of efficiency exist?
What are the principle of maximum result and the principle of minimum means?
How can effectiveness be measured?
What factors must be considered in order to draw conclusions about the effectiveness of measures?
What is the difference between effectiveness and efficiency related to each other?
What are the different goal types of economic entities?

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