Questions and Answers of Principles Of Management

How can the impacts of KM on efficiency, effectiveness, and innovation be evaluated?
What is KM maturity? Identify the various stages from one KM maturity model.
How do the measures of the direct impacts of KM differ from the measures of its indirect impacts?
Visit a local area firm to study its KM assessment process. Determine how they decided on the type of KM solution they use.
How would you conduct KM assessment at the firm you visited? Describe the suggested approach in some detail, making sure to connect this approach to the approaches described in this chapter.
Study how knowledge is managed at either your family physician’s office or your dentist’s office through 15-minute conversations with a few individuals who work at that office. Then recommend an
Visit any three organizations of varying sizes and different industries. Identify who leads the KM function at each organization, and examine how these organizations perform their KM assessments.
For each of the organizations you visited in Question 4 above, examine how consistent the organization’s KM assessment approach is with the recommendations in this chapter. Which organization seems
Give an example of one knowledge management mechanism that could be used to facilitate each of the four knowledge management processes.
Give an example of one knowledge management technology that could be used to facilitate each of the four knowledge management processes.
Briefly explain the four kinds of classifications for knowledge management systems based on the process supported.
Distinguish between direction and routines. How do they relate to knowledge substitution?
Socialization could be used for knowledge discovery as well as knowledge sharing. Would the underlying process be any different depending on whether it is being used for knowledge discovery or
How does knowledge management relate to business strategy?
What effect does alignment between knowledge management and business strategy have on organizational performance?
Tacit knowledge could be transferred from one person to another in two distinct ways. One possibility is to transfer it directly through socialization. The other possibility is to convert it into
How would you, as a CEO of a manufacturing firm, facilitate the growth of knowledge management practices within your organization?
How would you utilize knowledge discovery systems and knowledge capture systems in an organization that is spread across the globe? Does geographic distance hamper the utilization of these systems?
Suggest reasons why a knowledge sharing system could be established between rival organizations (e.g., Mastercard Inc. and Visa Inc.) for the mutual benefit of both organizations.
Critique the following statement: “We have implemented several IT solutions:expert systems, chat groups, and best practices/lessons learned databases.These powerful solutions will surely induce our
Consider the organization where you currently work or one with which you are familiar (either through your own prior experience or through interactions with someone who works there). What kind of
Interview at least three managers from local organizations that have recently implemented a knowledge management system. How do these organizations differ in terms of the KM systems they have
Briefly enumerate the ways in which knowledge can impact an organization.
State the importance of knowledge management with specific reference to its impact on employee adaptability and job satisfaction.
Explain why poor knowledge management reduces the effectiveness of organizational processes.
What three dimensions are relevant for examining the impact of knowledge management on business processes?
Identify ways in which knowledge management helps improve process effectiveness, efficiency, and innovation.
Describe how knowledge management can contribute to an organization’s products. Illustrate using the example of Xerox.
How can we assess: (a) the direct impacts and (b) the indirect impacts of knowledge management on organizational performance?
Knowledge management is an invaluable tool for the oil Industry. Justify this statement with suitable examples.
Identify the possible ways in which knowledge management (or the lack thereof) in your organization (it could be your academic institution or your workplace) affects your learning and job
Identify the biggest positive impact on your organization (it could be your academic institution or your workplace) due to the implementation of knowledge management. Speculate on the possibilities
Now identify the biggest negative impact on your organization (it could be your academic institution or your workplace) due to improper/insufficient knowledge management practices and suggest ways of
Interview a friend or a family member who works at a different organization than you, and examine the overall effects of knowledge management on that organization.
You are a CEO who considers implementing a knowledge management system in your company. You have to decide one option out of two: (a) Our knowledge management system can be accessed by customers, or
Critique the following analysis: Our investment on knowledge management seems to be unsuccessful. The ROI decreased from 10 percent to 5 percent at the year of system implementation. Since direct
What is knowledge management? What are its objectives?
What is business intelligence? How does knowledge management differ from business intelligence?
Describe the ways to facilitate knowledge management and give suitable examples.
Distinguish between KM foundation and KM solutions. What are the components of KM foundation and KM solutions?
What is common knowledge? What does it include, and how does it support knowledge management?
What are absorptive capacity and shared domain knowledge? How do they relate to common knowledge?
State the role of organizational culture in the development of a good knowledge management infrastructure.
How can communities of practice affect business performance?
State the role of organizational structure in the development of a good knowledge management infrastructure.
In what way does information technology infrastructure contribute to knowledge management within an organization?
Interview a manager of an organization where knowledge management practices have recently been implemented. Use the interview to study the nature of the KM infrastructure and the ways in which its
Consider an organization where you currently work, or are familiar with (either through your own prior experience or through interactions with someone who works there). What kind of mechanisms does
Determine ways in which a local hospital would benefit from communities of practice. Conduct interviews if necessary.
Consider a high school with which you are familiar. How can knowledge management at this high school benefit from information technologies? What kinds of technologies does it currently use, and how
Interview at least three managers from local organizations that have recently implemented knowledge management. Contrast the differences in organization culture, structure, IT Infrastructure, common
What is context-based reasoning?
How would you describe the domains that are best suited to be captured by concept maps versus context-based reasoning?
Describe the two techniques for knowledge elicitation via the use of stories.
What types of knowledge can be acquired through automated knowledge by observation?
Pick a sample domain in which you’re knowledgeable and build a concept map to represent that domain.
Define, using context-based hierarchy, the main contexts and subcontexts of the mission context that describes your particular driving pattern from home to work each day.
Define the rules that will cause the switch between main contexts and subcontexts in the aforementioned context hierarchy.
Describe a story that adequately embodies your organization’s corporate culture.
Describe a specific type of knowledge that could adequately be captured through automated knowledge by observation.
What is the contingency view of knowledge management? How does it differ from the universalistic view of knowledge management?
What do you understand by the terms task uncertainty and task interdependence?
What are the knowledge characteristics that affect the appropriateness of knowledge management processes? Explain why.
How does organizational size affect knowledge management processes?
In what way do organizational strategy and environmental uncertainty affect knowledge management processes?
What steps would one take in identifying appropriate knowledge management solutions? Briefly describe them.
Explain how a large organization operating in a highly uncertain environment should pursue a low-cost business strategy using knowledge management.State the assumptions made to arrive at your answer.
In the seven steps of identifying appropriate KM solutions, Cumulative Priority Score was computed. Describe the function of the score and its application.
Visit local area companies to study their knowledge management practices.Determine how they decided on the type of KM solution they use.
Consider reasons why an organization would choose the universalistic view of KM over the contingency view.
Visit an organization with a high level of task uncertainty in their business.Explore the extent to which KM is helping or could help them.
Similarly visit an organization with high levels of task interdependence among the subunits. Explore the ways in which they have implemented KM to the benefit of the organization.
Visit any three organizations and identify their major areas of organizational knowledge and the prominently used KM processes. Next, classify the characteristics of their organizational knowledge
Collect information from the Internet, Business Week, Fortune, and others on either Toyota Motor Corporation or Apple Inc. about the nature of these organizations. Based on this information and the
You are a KM consultant for BP (www.bp.com). BP is one of the world’s largest petroleum and petrochemicals groups. Its main activities are exploration and production of crude oil and natural gas;
Identify the one issue you consider most important for the future of knowledge management. Why?
How do you see organizations changing in the future, especially in terms of knowledge management but also in terms of their structure, as a result of Web 2.0 technologies?
Based on both Chapters 3 and 13, what role do you see top management playing in knowledge management in organizations in the future?
How might privacy concerns affect knowledge management in the future, both within organizations as well as in social networks?
Describe Cloud computing and its benefits.
Briefly identify any three ways in which you see employees changing their behaviors related to knowledge management in the future.
Select any three topics on Wikipedia (http://en.wikipedia.org/) and track the identified pages for a week (visiting each page twice a day) to see how the knowledge changes on these pages. What
Select any one organization that utilizes crowdsourcing (such as Cambrian House [http://www.cambrianhouse.com/] or CrowdSpirit [http://www.crowdspirit.com/]), and find our more information about
Visit a local area firm to study how knowledge is being managed there at present, examine whether Web 2.0 technologies are being used, and talk to some of its people regarding how knowledge
Visit a small local area firm and a large local organization, and talk to two individuals at each organization to examine whether concerns related to privacy and “knowledge is power” affect
Identify one wicked problem that seems really important to you. Investigate ways in which knowledge management, including knowledge management through crowdsourcing or collective intelligence, might
Describe knowledge management.
Discuss the forces driving knowledge management.
What are knowledge management systems? Enumerate the four types of KM systems.
Describe some of the issues facing knowledge management.
Identify an example of a knowledge management initiative that has been undertaken in your organization. Has the initiative been successful? What are some of the issues, both technical and
Design a knowledge management initiative to support your business needs.
Describe the nontechnical issues that you will face during its implementation.
Consider the four forces driving KM described in this chapter. Think of another example that illustrates each of these forces.
How do the terms data and knowledge differ? Describe each term with the help of a similar example, elucidating the difference between the two.
Information contains data but not all data are information. Justify this statement.
Explain why the same set of data can be considered as useful information by some and useless by others. Further, could this useful information be termed as knowledge? Why?
Describe the ways in which knowledge differs from data and information.Justify your answer with a relevant diagram.
Explain the importance of knowledge in creation and utilization of information.
How does the subjective view of knowledge differ from the objective view?Explain how knowledge can be viewed as a state of mind, as a practice, as objects, as access to information and as capability.

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