You are a KM consultant for BP (www.bp.com). BP is one of the world’s largest petroleum and petrochemicals groups. Its main activities are exploration and production of crude oil and natural gas; refining, marketing, supply, and transportation of oil and gas; and selling fuels and related products. Due to current worldwide financial problems, environmental uncertainty is said to be relatively high these days.

a. Gather information on BP and decide its task uncertainty and task interdependence whether high or low. Provide the reasons for your decision.

b. What types of knowledge does BP use most? Suggest the appropriate KM process for each of these types of knowledge.

c. Assess (i) the organization size of BP (Small or Large); (ii) Business strategy (Low cost or Differentiation); and (iii) Environmental uncertainty (High or Low).

d. Next, compute the Cumulate Priority Score of each KM processes discussed in this chapter. Based on this analysis, what is your recommendation to BP of appropriate KM solutions?