Questions and Answers of Principles Of Management

Identify the four Ps that comprise marketing. LO4
Describe market segmentation and the role of marketing managers. LO5
Would you consider a career in sales or marketing? Why or why not? LO5
Do you believe that developments in the field of telecommunications will further advance as a part of marketing strategies? How so? LO5
Do you believe that hospitality enterprises may use marketing strategies to develop and maintain competitive advantage? Why? LO5
Identify two educational approaches to learning human resource management. LO1
Describe the role of sustainable human capital in multinational firms. LO2
Complete the objectives for each of the modules listed in the chapter. LO3
Understand how the function of management influences human behavior. LO1
Define the three components of management influence. LO2
Describe best practices for managers in a communication process. LO3
Explain how managers can influence attitudes and motivate within internal communications systems. LO4
Do you know anyone who works in human resource management? Have they ever talked about their jobs? Is it a ‘love/hate’ relationship in their view? If so, why? LO4
What type of people do you think are attracted to becoming HR practitioners? Why do you think certain types are more prone to do human resource management than others? LO4
Do you think operations managers should practice human resource management functions and skills? How would they benefit from such a practice? Do you think this is an area of management that you
Is there any area in the overview of HR management that you find interesting? Why do you like that area, or why don’t you like any of the areas? LO4
Understand the role of Management Information Systems within enterprises. LO1
Define basic hardware and software computer components. LO2
Describe the telecommunication interfaces used for marketing functions. LO3
Describe enterprise operations information system interfaces. LO4
Consider Table 8.1and describe the specifications you would use to order a set of terminals and processors for a front-desk operation at a medium-size hotel.LO3
Identify and describe the functions of the following types of software: operating systems, general applications, specific applications, workstation software.LO3
Describe the similarities and differences among LANs, WANs and MANs.LO3
What types of clients are served by E-commerce, E-business and ERP systems?LO3
Describe the functions of OLAP, DSS and AI. Please give examples of each as they would be used within various sectors of service enterprises.LO3
Describe the interfaces among a PMS, POS and EDI systems that might be found in a fullservice hotel.LO3
Identify the key aspects of accounting and financial controls. LO1
Identify the processes of material resource procurement and distribution. LO2
Identify the components and processes contained within a performance management system. LO3
There was talk throughout the chapter concerning the enhancement of productivity in hospitality enterprises. How would automated procurement, inventory management and requisitioning activities
Some people believe that managers just fill out performance appraisal forms without giving them much thought. Do you think this is true? How would you feel if someone did that to you?LO3
Sometimes a manager runs a department and everyone in it is above average. He/she leaves and a new manager takes over. When the new manager does appraisals, he/she rates everyone as average. How can
You sit down with a manager for your performance appraisal interview. The manager starts citing dates and times of specific behaviors performed by you over the past year. Do you think that manager
Identify and explain each of the three tactical strategies. LO1
Describe the steps used to conduct managerial diagnosis and intervention implementation. LO2
Describe productivity control and output productivity interventions. LO3
Describe production systems contained within functional departments. LO4
During the diagnostic phase of a management intervention, what steps do we take whenworking with suspected symptoms and problems? LO1
Describe in your own words how a manager would conduct an interventiononce thediagnostics phase is complete? LO1
Explain the productivity equation that is used to identify opportunities for productivityenhancementstrategies. LO1
If you were responsible for an operating area of a hotel, what types of productivitycontrolswould you implement in that area? LO1
What types of interventions might you take to improve production outputsfor a specificwork unit? LO1
Choose a functional area of a full-service hotel and describe the productionsystems thatexist in that area. LO1
Identify and explain specific corporate growth strategies. LO1
Describe the steps used to plan and implement tactical growth strategies. LO2
Describe the strategic thinking activities that occur to ensure the success of tactical growth strategies. LO3
Consider the discussion of corporate life cycles in the early part of the chapter. Identify companies that fit each area of a typical life cycle. In which scenarios is growth a prominent factor? LO2
Describe the similarities and differences that exist between vertical and horizontal integration strategies. Identify examples of each in action. LO2
Consider the Boston Consulting Group matrix. What is its purpose and how would you use this matrix to identify various SBUs contained within a specific portfolio? LO2
Apply the steps in the strategic planning process to a growth strategy for a specific service enterprise. Explain what you would do at each phase of the process. LO2
Consider the example used to describe strategic thinking in action. What specific symptoms do you see in that scenario that would indicate factors related to a planned growth strategy at the property
Describe relationships among systems and subsystems.
Describe global, organizational and individual learning systems and career development.
Describe organizational and departmental structures.
We discussed that subsystems have interdependent relationships with other subsystems and the larger system of the organization, which is a subsystem of the external environment.Please give an example
What is the relationship among linear systems and nonlinear systems in service enterprises? Please use an example to articulate your response.LO8
Please describe the learning system as it applies to organizations, work units and individual managers. Be complete with your answer.LO8
Consider the Work Life Development model listed in the chapter. Can you think of people that you know who are in each stage? What behaviors or thinking do they demonstrate?What stage are you
Why do managers need to know the current level of worker development?LO8
We discussed functional organizational structures. What does this mean? What functions would be represented by an executive committee for a full-service resort hotel?LO8
Identify the titles of at least five middle-level managers from the organization charts presented in the chapter. What position does each report to? What positions report to the middle-management
Consider the example of the resort hotel under the section Putting Systems and Structure into Action. Would you like to work for that hotel? Identify at least five things about the hotel that you
Describe value-added management. LO1
Identify five service enterprise production systems. LO2
Describe how to manage resources, systems and outputs for enhanced productivity. LO3
What is value-added management? How would a person become a value-added manager? LO3
How do we manage material resources, human resources and technology resources? LO3
What factors influence the transformation process? Who is responsible for managing those factors? How do we manage those factors? LO3
What are outputs? What is the impact of outputs on the guests/clients? LO3
Please describe, compare and contrast each of the five production systems in a service enterprise? Are any of them more important than the others? Why or why not? LO3
How do we measure inputs and outputs? Are they the same measurements? Why or why not? LO3
Please describe a scenario in which there is a systems problem. How would you go about solving that problem? LO3
What is the role of balance in value-added management? Please be precise in your answers. LO3
It has been said that value-added management is a run strategy. What does this mean?When should we implement productivity enhancement strategies? Are there times when other strategies might be more
Understand inter- and intradepartmental organization activities. LO1
Identify relationships among inputs, systems and outputs. LO2
Recognize the organizing role of various levels of management positions. LO3
We learned in Chapter 2 about the evolution of management, which include scientific management and behavioral approaches to management. How would you apply both of these to the organizing functions
Discuss the organizational flows of communication, spans of management, scalar chains, gangplanks and tall versus flat organizational structures. How would you use this knowledge as a practicing
From an interpersonal relations perspective, how would you manage organizing activities with members of other departments? Please discuss the specifics of this activity using a typical department
Describe your understanding of the similarities and differences among perspectives of inputs, systems and outputs from the perspectives of work unit managers, department managers, owners and general
Identify the stages and contributions of management evolution.
Apply ethical tests to management decision-making activities.
Describe an overview of managerial communications, change, behavioral management and stress management.
It has been stated that management is both an art and a science. Using the stages of management evolution as a foundation, describe how this statement might be true. Give examples of each stage in
Using the illustration in Figure 2.3, describe how managers influence individual and group behaviors in real-world practice. Use as many examples as you can.
Using information from the In the Real World vignette, describe how the behaviors of the original managers may be contrary to the authority, responsibility and accountability factors of professional
Think about a hospitality operation and identify at least one example of a formal group and informal group.
We use the word ‘team’ in our industry to excess. Describe a workgroup and determine whether it operates as a real team.
It has been stated that communication is the manager’s number one tool. How is this so?Please use specific examples of good and poor management communications.
Identify the steps in the strategic planning process.
Produce a strategic plan.
Identify the steps used for problem solving and decision-making activities.
Assume that you are a department manager for a full-service resort (choose your own department). You are being asked to develop a strategic plan for your work unit. What steps would you take to
Assume that you are being asked to write an objective that indicates a targeted increase in sales of 15% over a period of time. How would you state the objective? How would you state at least three
Assume that you have received a directive to implement MBO within your department.What information would you need from the level of management above you to do this?What specific sequential steps
Please take the answers you provided in response to Question 2 above and plot them on a CPM.
If you were a manager conducting a fix strategy, would you place your symptoms and problems into categories? What categories would you use?
Describe service, service enterprises and servant leadership. LO1
Identify management hierarchy levels and management functions. LO2

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