2. Your manager suggests you do everything in your power to limit customer complaints. Make an argument
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2. Your manager suggests you do everything in your power to limit customer complaints. Make an argument about why your firm should encourage consumers to complain. (AACSB: Written and Oral Communication; Reflective Thinking)
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Related Book For 
Principles Of Marketing
ISBN: 9780130286413
5th Canadian Edition
Authors: Philip T. Kotler, Gary Armstrong, Peggy Cunningham
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