The following data has been collected on the interarrival times of calls to a call center: 3.33,

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The following data has been collected on the interarrival times of calls to a call center: 3.33, 4.21, 5.12, 1.24, 0.11, 10.23, 7.65, 1.23, 4.44, 2.89, 4.92, 3.87, 2.67, 3.51, and 5.90 minutes. Estimate the squared coefficient of variation of the arrival process. Is the arrival process likely to be Poisson? Why or why not?

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Production And Operations Analysis

ISBN: 9781478623069

7th Edition

Authors: Steven Nahmias, Tava Lennon Olsen

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