Write (and send) a letter or email to a firm detailing a recent service failure you have
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Write (and send) a letter or email to a firm detailing a recent service failure you have personally experienced. Analyze the reply (if any) with respect to the guidelines in Section 7.6.
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Production And Operations Analysis
ISBN: 9781478623069
7th Edition
Authors: Steven Nahmias, Tava Lennon Olsen
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