Write (and send) a letter or email to a firm detailing a recent service failure you have

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Write (and send) a letter or email to a firm detailing a recent service failure you have personally experienced. Analyze the reply (if any) with respect to the guidelines in Section 7.6.

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Production And Operations Analysis

ISBN: 9781478623069

7th Edition

Authors: Steven Nahmias, Tava Lennon Olsen

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