A large computer manufacturer experienced declining revenues during FY08. After careful analysis, the executive team determined that global competitors were squeezing their market share by offering a suite of comprehensive technical support services for their computers. A mandate was issued from the c - suite to recruit and develop the human capital required to offer similar services. As the chief learning officer it is your charge to ensure your organization has proficient people in place by the close of the second quarter 2009. To accomplish your objectives, develop a plan for what kinds of training will be conducted, why training will be conducted, and how proposed solutions will contribute to meeting the immediate, mid - range, and long - run needs of your organization. Be precise in specifying what internal and external resources and support are required to design and implement the process in a timely manner.