Approximately 22 percent of overall productivity is being lost because of infighting within groups and departments. This problem is most noticeable in areas in which output is directly measureable.

However, the problem even exists in areas like personnel and public relations. A one-page attitude questionnaire that was distributed to all personnel clearly revealed this. Additionally, when questioned about the matter, most managers openly admit that the amount of infighting and intragroup conflict seems to have increased dramatically over the last six months.LO.1