Go into your nearest bank branch (if you still have one). Count the number of machines around
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Go into your nearest bank branch (if you still have one). Count the number of machines around the walls; count the number of staff on the bank floor; and count the number of customers in the queue waiting to be served. Who do you think benefits most and least from customer service bank automation?
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Related Book For
Organizational Behavior
ISBN: 9781292251578
10th Edition
Authors: Prof David A Buchanan, Dr Andrzej Huczynski
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