Pretend that you are Katie and devise a set of goals to improve customer satisfaction at Waterfront
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Pretend that you are Katie and devise a set of goals to improve customer satisfaction at Waterfront Grill. What goals would you introduce? How would your goals differ from group to group? What would be the direct effects on the staff of seeking to improve customer satisfaction? What would be the indirect effects on the staff? [Evaluate/Create]
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Related Book For 
Organizational Behavior A Critical Thinking Approach
ISBN: 9781506314402
1st Edition
Authors: Christopher P. Neck, Jeffery D. Houghton, Emma L. Murray
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