Three months ago you were appointed head housekeeper at ABC Hotel. A member of your staff, sev-

crai years than yourself and with five years' service. and Who you unders[and very popular with colleagues has tn recent weeks had a poor 'X±cord Of puncara%ty and absence, 2nd Often a below-expected standard of work, Despite speaking it informali'y and to find cm what might be the cause, the menti*r of stalfhas been reluclam to say anything. members af the group have been covcnng for their colleague but now the strain is showing and morale bcgtnn:ng suf-

fer The general manager has expressed concern at situation. You are given insnctians as

•leader of group' sor our the problcrn as qurckly possible not, action will have to be taken at a higher levct Explain fully and with supponins reasons the actions you would propoSe to take-