1 Construct the service concept as in Figures 3.1 and 3.2 for an organisation of your choice....
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1 Construct the service concept as in Figures 3.1 and 3.2 for an organisation of your choice.
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Related Book For 
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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