1 Do you understand what the principal basic assumption of your organisation is? Does it support your...
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1 Do you understand what the principal basic assumption of your organisation is? Does it support your service concept, or is the reason for poor performance the fact that your organisational culture is lagging behind your strategy?
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Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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